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  • Customers like
    • Kind and sort of helpful1
  • Customers don't like
    • Being lied to6
    • How the treat customers5
    • Poor information - upselling2

  • Aug 25
  • Service Centers and Customer Services
  • Fort Collins, Colorado
  • 19
  • REVIEW RATING 4/5

**WORST SERVICE EVER** I attempted to take my car to the store in Fort Collins Colorado. I called the day before and made an appointment for today 8/25/15 at 3:00pm. When I called I asked how long it would take and I was told about an hour and a half. So my husband made arrangements to drop off the car and come back home for a bit then go pick it up when it was done. My husband arrived at the... Read more

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  • Aug 13
  • Employees and Ex-employees
  • Leesburg, Florida
  • Just Brakes Work Experience
  • 70
  • REVIEW RATING 4/5

customer came in with a brake problem and was taken care of my boss was doing something in the office and I was talking to them about the price of the job cause my boss told him that it would be like 319 but didn't tell him about the tax and other fees and then said it would be like 371 or something like that after the customer said just put it back together cause he's not paying that but paid... Read more

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Gotten my brakes down and they are still squeaking Add comment

  • Aug 04
  • Service Centers and Customer Services
  • Orlando, Florida
  • Just Brakes Brake Service
  • 73
  • REVIEW RATING 4/5

Took my car in because of a slight squeeking when my brakes were applied. after their inspection it was recommended that I get new pads. (I keep my cars in good repair and felt I still had time) so I agreed to new pads. it was then suggested that I also get rotors and I gave the ok. after a couple days driving there was a tremer in the wheel when I steeped on the brake. I was on the road, out of... Read more

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  • Jul 22
  • Service Centers and Customer Services
  • Houston, Texas
  • Just Brakes Repair Service
  • 60
  • REVIEW RATING 4/5

I was charged to replace rotor that I wasn't supposed to. When I asked for the old part to compare with the new rotor they are almost the same thickness apparently it could be resurfacing but they didn't do so. I confronted them to find out why they just said oops but it's too late now. Also they lost the lock nut for my wheels I have been contacted they for days but still they didn't want to... Read more

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Location 1010 FM 1960 humble,TX Horrible customers service . Tried to up sale me a oil change and then refuse to service me because I wanted conventional oil..... Sick place , never will go again Add comment

  • Jul 15
  • Service Centers and Customer Services
  • Houston, Texas
  • Just Brakes Brake Service
  • 30
  • REVIEW RATING 4/5

I paid almost $300 for a brake job just last month with their so called $99 deal and now I'm back here right with issues with my brakes making all types of noises worst than when I brought my car in and my alignment is also messed up never again will I come to Just Brakes and I'm so pissed because I usually do my research on any company I choose to spend that type of money with. Read more

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  • Jul 11
  • Service Centers and Customer Services
  • Hughson, California
  • Just Brakes Caliper Reconditioning And Replacement
  • 71
  • REVIEW RATING 3/5

on July 12th. my Grand daughter from Reno NV. called me ,she had her car @ (just Brakes) shop for a brake job --the service rep said she needed to have caliber replaced as they were cracked--she called me & asked if i thought she needed new caliber--i called my mechanic & he said he had never heard of caliber's cracking--he said the seals can leak & can be repaired ,he suggest for... Read more

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  • Jun 29
  • Service Centers and Customer Services
  • Atlanta, Georgia
  • Brakes
  • 49
  • REVIEW RATING 3/5

HATE This company as a whole and especially Atlanta Howell Mill location. I used them once before at a different location and thought they were high priced for what they did. I didn’t keep that vehicle long enough to know cheep the parts were but this time, unbelievably bad. They used the cheepest parts they could find and then charged a premium for them. I knew I would pay a premium but this... Read more

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  • Jun 28
  • Service Centers and Customer Services
  • San Antonio, Texas
  • Filter Change
  • 27
  • REVIEW RATING 4/5

Waited over 2 hours, paid for top syn val vv916 and when I got home found oil was dirty and way over filled. There were only 2 of us for service. They were more concerned with grilling burgers than taking care of customers. This was at store 800 on Grisom Rd. I don't need 100 words so here goes. sucks ssss ssss ssss ssss ssss sss ssss s s s s s s s s s s s s s s s s s s s s s s s s s s s s s... Read more

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