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I took my vehicle to Just Brakes at 7:00am at the Stetson Hills store in Colorado Springs. The job was only suppose to take 2 hours but they have had my vehicle all day and I even had an appointment. It is now 6:00pm, the business closes at 7:00pm and they still have...
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3 comments
Anonymous
#1333272

They are CRIMINALS. When I didn't have the extra 700 dollars over what they quoted They put PLASTIC piece into my airflow to disable my truck They need to go to JAIL

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Review
#994635 Review #994635 is a subjective opinion of poster.
Service
Just Brakes Car Repair
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution
1.0
Details
Mechanic did review of my car and wrote up notes- main issue was brakes. Mechanic advised servicing both rear and front calipers ($35.99 fee) but the store mgr told me I had to REPLACE the front calipers at $198.00 EACH. I also had to replace brake pads and rotors...
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Review
#931477 Review #931477 is a subjective opinion of poster.
Service
Just Brakes Car Repair
Cons
  • That i did not get what the mechanic advised
  • I was upsold unnecessary new part
  • I did not receive the service the mechanic recommended
Reason of review
unnecessary parts - original calipers should have been serviced as mechanic noted, NOT REPLACED!
Loss
$328
Preferred solution
Price reduction
1.2
Details

Update by user Apr 02, 2016

I no longer want or need to be contacted by Just Brakes directly. The managers (both Corporate and shop mentioned here) should have the decency to submit their rebuttal to my attorney!

Update by user Apr 02, 2016

The title should read: "SUB-standard," and definitely not "Beyond-standard"

Original review posted by user Apr 02, 2016

June 15,...
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Review
#821769 Review #821769 is a subjective opinion of poster.
Service
Just Brakes Car Repair
Pros
  • Proximity to my residence
Cons
  • Deception and substandard work
Reason of review
The deception and the fact that the managers did not respond to my attorney's attempts to resolve the issues, are completely abominable! Shame on you JUST BRAKES!!!
Tags
  • Deception
  • Customer Rights Violations
1.0
Details
**WORST SERVICE EVER** I attempted to take my car to the store in Fort Collins Colorado. I called the day before and made an appointment for today 8/25/15 at 3:00pm. When I called I asked how long it would take and I was told about an hour and a half. So my husband...
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Review
#689224 Review #689224 is a subjective opinion of poster.
Reason of review
Order processing issue
2.0
Details
I brought my car in for a simple brake job and oil change. They changed my brakes and did the oil change and then informed me something else was wrong. That the master cylinder needed replaced. I said fine and I would get the car back the next day. Then they informed...
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1 comment
Anonymous
#1126223

Did corporate every refund your money?

Review
#610222 Review #610222 is a subjective opinion of poster.
Pros
  • Kind and sort of helpful
Cons
  • Being lied to
Reason of review
Damaged or defective
Loss
$1600
Preferred solution
I would LIKE a refund of the work done on my car. But I would be even happier with the company paying for the rest of my repairs that need done by another company and a refund of the car I had to rent due to the fact that I haven't had my car.
Tags
  • Brakes

Just Brakes in Aurora, Colorado - Unauthorized repairs

DO NOT TAKE YOUR VEHICLE HERE! Our experience was so horrible it would take too much time to type it all here. I'll just give you the bullet points: -This location makes it a practice to perform UNAUTHORIZED repairs to your vehicle. As in, they give you a quote for parts and labor and then replace more parts and take a lot longer than orignally stated without letting you know they are doing such. (FYI, this is illegal and if they do it you, you DO NOT have to pay for the unauthorized work-no matter what they say!) -Our $1700 quote ended up being an actual total of $5200-which is impossible because they would have had to have worked on the vehicle for more hours than they had it in the shop for. Needless to say, we did not agree to pay that inflated amount as any work performed beyond the original estimate was not approved by us. -This location not only welcomes back employees that have "no call, no showed" for 2 days, they employ convicted felons. -If they say the job will take 2 days, expect it to take more than a WEEK! -The district manager's offer to "make things right" after we brought to his attention that his business practices are illegal was to offer $300 off our next visit (not happening, ever) and roadside assistance. (I'm not getting in a vehicle with convicted felons, sorry.) -By the time we got our vehicle back it was 4 days later than promised, no extra work had been authorized, but HAD been performed. The power steering pump was STILL leaking fluid because the technician who installed it smashed the seal. Terrible workmanship and customer service. STAY AWAY!!!!!
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Review
#504698 Review #504698 is a subjective opinion of poster.
Loss
$5200

Just Brakes is a rip off in Denver Colorado

Just Brakes on 38th and Sheridan in Denver Colorado is a rip off. They tell their customers they are putting on premium brakes and ALL customers get the $18.99 brakes put on. I know this because the information was told to me by a former employee, who I feel was terminated because he disagreed and would refused to do this. They also work their employees with 12 hour shifts no lunches, no breaks. This employee was told we don't have lunch breaks here. So this employee was not allowed a lunch or break. This is breaking labor laws.
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Review
#345276 Review #345276 is a subjective opinion of poster.

Dont Trust Just Brakes - Scammers!!

my wife took our 2007 Camry SE in to Just brakes in Aurora, CO for a brake fluid flush and bleed... they told her all 4 struts are leaking oil and need to be replaced at a cost of $1100, they put the full scare tactic on her since she was with the kids... she calls me up to ask if that price sounds right, me knowing nothing about cars but having a light wallet told her lets get a second opinion.. just get the flush and get out of there.. the next week i take it in to the dealer to examine, the said the struts are in perfect condition.. none of them were leaking. On top of all that, they advertise the brake flush at $49 + a bunch of hidden fees later when my wife went to pick up the car, the bill was for $70 .. including shop fees... that is a bunch of BS.. never go to Just brakes !!
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Review
#337107 Review #337107 is a subjective opinion of poster.

Just Brakes in Colorado Springs, Colorado - Laid off with no warning

i was a great employee for this company and they laid me off with no warning dont bring your car to them they dont care about there employees nor there customers. i feel betrayed by this company after all i did for just brakes was make them money and keep the customers that wanted to go some where else. its a million dollar buisness and cant even take care of there good employees. highly am sad for there lost and wish they could take more care of those who do there dirty work and make there money so long just brakes no more am i a customer
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1 comment
Anonymous
#512516

U must of not been a good emploee if u were let go

Review
#321986 Review #321986 is a subjective opinion of poster.
Loss
$7

Contact Just Brakes Customer Service

Mailing Address:
Mr. Chris Koomer, Executive Director
8085 N Oracle Rd
Tucson, AZ 85704-6415
Phone:
(800) 445-7105
All Just Brakes Contacts

Just Brakes Products and Services Reviews

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Just Brakes in Broomfield, Colorado - Brakes Bad/Squeal Still

Just Brakes in Lafayette, Colorado are telling me that certain things need replacement on my car that don't need replacement. They are scammers! On April 7, 2012, I went into "Just Brakes" for a front brake replacement only. The employees working at this location tried to upsell me things that were not needed for my car, they also tried to tell me that my calipers and pistons needed replacement, totaling $650. I declined these repairs as I didn't believe them. I agreed to have them just fix my brakes, totaling $132.12. Ever since my brakes were done by them, they have been squealing, they were not squealing before. I took my car back in today and they still tried to tell me my calipers and piston needed replacement. I told them that something else was wrong. They got very angry with me and were incrediably rude back to me and I told them I didn't believe what they were telling me, so I got my car back and left. I went to another brakes place to get thier opinion. They said my calipers and pistons were fine, that the reason the pads are sqealing is because the brake pads may be defective. I want a full refund of my brake replacement so I can go some place else to get proper replacement. This is a huge safety issue for my car, I drive this with my family in it!!!
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Review
#318444 Review #318444 is a subjective opinion of poster.