Just Brakes - Fired because I would not cheat people!
I was a manager for Just Brakes for nine months, I was recently fired for not making enough money on each ticket that I sold. Basicaly it boils down to money. Thats what Just Brakes realy cares about. They are not interested in repairing a customers car, all they care about is how much money they can get each customer to spend. They tell you to sell hydrolic parts on every ticket even if they are not needed. They sell you parts that are the cheapest parts that they can find, and tell you that they are dealer quality. I was told by my training manager to take apart hydrolic components until you find a problem. If there is no problem sell the parts anyway. They even have competitions to see who can sell the most hydrolic repairs. I got into trouble for telling customers that they did not need any repairs made to their vehicles.
I have been a technician for 15 years, and have never heard of some of the things they tried to tell me to sell to customers. Binding calipers no such thing, its the hardware that causes uneaven wear of the pads. They threaten to fire you if you don't sell more than 99.88 on every car that comes in the shop.
They are the biggest rip off artists that I have ever seen. The managers are told to look for things like car seats, or family pictures so that they can scare you into buying services. They mention your kids and spouse riding in the car with unsafe brakes just to scare you into paying for things that you don't realy need. They even have what they call the phone track, which everyone must memorize before the can even be considered for a management position. Everyone who answers the phone must know it, because you are not allowed to say anything over the phone that is not on the phone track. They even call from corporate office posing as customers to make sure you are going by the phone track. They take people off the streets who know nothing about working on cars to be the managers. They do this so that they can tell these people that they are realy selling customers things they need. However they are just lying to boost sales.
So take it from me, a former store manager who was fired for not being a good enough sales man, don't go to just brakes because they will rip you off. They even pay the service managers to sit inside the office and talk to the customers just to try and make friends with them, because this gains the customers trust and makes them more willing to spend money. All of the training that I recieved from Just Brakes involved selling eveything that you can to every customer that comes into the store even if they don't need any repairs at all. They also instruct managers to sell the repairs on a customers vehicle and then pull that car out and pull the next one in so that it can be sold before any work is started on any vehicles. "At Just Brakes We Realy Do Care!" but only about making money, as for the customer Just Brakes couldn't care less!
Review about: Just Brakes Manager.