State: Florida City: Orlando Clear all filters (9 of 301 reviews match)
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Just Brakes Customer Care Review

How do you work on your own vehicle before a customer who has been there for 5 hours and counting, they sit in front of the tire and talk on the phone, but dont do anything to put brakes on, this is the worst i ever experienced in my life service like this should not be tolerated and the employees need to be reprimanded, this is not acceptable but yet im supposed to pay full price really!!!!
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Review
#879741 Review #879741 is a subjective opinion of poster.
Service
Just Brakes Customer Care
Reason of review
Poor customer service

Just Brakes - Truck Repair Review from Orlando, Florida

First they need more mechanics, next they need to quit playing around and do the job ive been here for 3 hrs, they put my truck up and still haven't took a wheel off yet its been in the air for 30 minutes and its still just hanging in the air, their customers service is on point, but doing the job they really need to cut out the horseplay, i could have been done along time ago, people have other things to do than to sit and watch children play,
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Review
#879713 Review #879713 is a subjective opinion of poster.
Service
Just Brakes Truck Repair
Reason of review
Poor customer service

Just Brakes in Orlando, Florida - Shabby work

Took my car in because of a slight squeeking when my brakes were applied. after their inspection it was recommended that I get new pads. (I keep my cars in good repair and felt I still had time) so I agreed to new pads. it was then suggested that I also get rotors and I gave the ok. after a couple days driving there was a tremer in the wheel when I steeped on the brake. I was on the road, out of town. The shaking only got worse. I took the car to a pepboys to inspect the brakes and was told the rotor was warped. When I got back to Orlando I returned to Just Brakes and was told there was no guarantee on rotor repair and I would have to pay again if I wanted the work done. Pay twice for the same work ? when I asked to see the manager or the the persons I spoke to that did the work I was told "those guys dont work here no more" I will not recommend your shops to anyone as you dont stand behind your work. I feel cheated and hoodwinked. Just Brakes ? Just Sucks !
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Review
#676945 Review #676945 is a subjective opinion of poster.
Cons
  • How the treat customers
  • Poor information - upselling
Reason of review
Warranty issue
Loss
$344
Preferred solution
Let the company propose a solution

Just Brakes - Review in Service Centers and Customer Services category from Orlando, Florida

1.0
Details
Yes I took my car to just brakes because my brakes we're making noise so the guy said we have to check the brakes so he came and got me to show me I need brakes and rotors and other stuff so I adked him how much would it be he daid 300 and change ok they put them on so I adked can I get my old parts back because I knew he was lying because I just had rotors and brakes put on like 2 months ago so I took the old parts to Tuffy and the guy said they shoudn've been changed and he measured them and gave me a print out saying everything he told me so I called corporate several times they told me they would send my refund never received it there giving me the run around but I won' t let them get away with this they are crooked and very dishonest I'm gonna contact 8 on my side I've given them ample amount of time to rectify the problem you should be shut down shame on you beware everybody
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Review
#652470 Review #652470 is a subjective opinion of poster.
Reason of review
Pricing issue

Just Brakes in Orlando, Florida - Installed defective power steering pressure hose a

I took my Nissan altima to just btakes on east colonel to have it replaced they charged me $300 to do it. I drove the car around orlando for a total of 127 mile in 2-3 weeks then it started leaking again. I took it back to get it fix because it was still under warranty.the mechanic did something to it and said no more leaks it's all fixed, I drove a about 10 miles and the the steering locked up and car started smoking. I took it right back and the manager George said he needed time to fix it and arranged a drive for me home. I call to check up at about 4pm he said he's workong on it, he call be back about 5 minutes later and asked me if changed my rack I told him I didn't .At 5 I went to get my car and an employee Kevin told me I am all set I asked him did it get fix he said no because his boss said I did work on the rack. I told him I will not be accepting my car in the condition.i call the police and made a report and left the car with them because it's not safe to drive home in that condition. To be continued ...
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1 comment
Anonymous
#974171

Are you certain it was Just Brakes that did this? I ran a JB store a few years ago and we did not touch those kinds of repairs. Perhaps the name of the store should have been your first clue...

Review
#621696 Review #621696 is a subjective opinion of poster.
Reason of review
Bad quality

Just Brakes - Front And Back Brakes Review from Orlando, Florida

Horrible!!! Do not go to this place. I went in for front and back brakes. Everything they touched was so called broken or leaking and needed to be replaced. All lies to get more money out of my pocket. They saw "***" and saw $$$$ signs!!!! By the end of it the estimate was over $1100.. Told them to put my truck back together as it was when I pulled in and I'll go somewhere else. "But ma'am, we took the wheel cylinders off and you can't drive it without bleeding the brakes." Ok put my truck back together and I'll call my AAA and tow it somewhere else. All the sudden the bill dropped down to a little over $400.. These clowns did the work or so I thought, took my truck for test drive and there was a horrible metal on metal noise that was not there when I pulled in. They proceeded to tell me it was my wheel bearings. I said get out of my truck and drove 5 miles to another shop "the wrench connection". The owner Rick after test driving truck looking at receipt and listing to my horrible 6 hours experience, took my truck straight ahead of all the vehicles, put on lift and found that this place did NOT put my rear brake shoes on correctly. The metal sound was the new drums being destroyed by the incorrectly installed shoes!!!! Absolutely amazed this "Just Brakes" is even in business still... Rick at The Wrench Connection on orange Ave, felt so bad for a forever future customer that he fixed my truck for a HUG.... Please anyone and everyone reading this, do not go to this "Just Brakes" or as I like to call them "just idiots".....
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1 comment
Anonymous
#945962

Just brakes corp office called me first thing Monday morning and had me go to one of their other location. They put new brake shoes and drums onto my truck at no cost to me. They also refunded my labor from the first experience I had with their company on Friday.

Review
#592157 Review #592157 is a subjective opinion of poster.
Reason of review
Bad quality

Just Brakes in Orlando, Florida - Rear Pads and Caliper - COMPLETE RIPPED OFF $934 BILL

I took my Jetta 2007 at location here in Sanford Florida 4231 N US Highway today - a MECHANIC NAMED TIMMY - A super fast talker mechanic diagnosed the driver side rear as the problem area because the wheel is not spinning properly, I told this guy that the problem is on the passenger rear side and the problem is recent grinding/noises when I applied the brakes. Long and behold, finally, he admitted that I was correct the problem is in the rear passenger side. Short version story - pads on the rear needed to be replaced to which I know they did, but the calipers, no. I can assume that they've replaced both rears, but I can tell that they've just cleaned it with just brake cleaners and that is all they've done with it. The SOB's felt bad for the amount I have paid ($934.00) since they claimed that they have put/installed new wiper blades in the car. Sure, new wiper blades for a mere $25.00 for a new pair. Do not go to JUST BRAKES - the place felt like a snake pit.
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Review
#369763 Review #369763 is a subjective opinion of poster.
Loss
$934
I went to Just Brakes on E Colonial Dr in Orlando, FL for the 99.98 pads for my 2000 Honda Accord. I knew ahead of time they would try to up-sell me, but I wasn't going to buy anything else. So my appt is for 11am. They put my car right up on their jack stands,...
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5 comments
Anonymous
#1245075

Yes i have the same sort of problem at Casselberry. You do not realize how i feel about them!!!!

I have a cc with them i call to make appt.

Im told it will take 1 hour.

It's day b4 thanksgiving and its been 2 hours. WTf!!!!!!!!!@!

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Review
#171368 Review #171368 is a subjective opinion of poster.
Loss
$99

Just Brakes in Orlando, Florida - Just Breaks is just a scam

This place is a complete scam. I took my car for their pads/shoes deal for $99.00. Then they "Inspect" my car and make me come into look at it. They will not give me an estimate over the phone. I go in and they have my car completely taken apart and tell me I need a lot more than just pads/shoes. The "mechanic" comes over and starts making stuff up, keep in mind I have asked 3 times how much it will cost and no one will answer me. Finally I tell him to shut up and demand to know the estimate. before the salesman comes over again I look at one of the shoes on the ground and it looks perfectly fine. Then he sees im angry and I tell him to either put new pads and shoes on my car for $99 or put it back together and give me my car. He gives me my I car and while im waiting 3 people have to pay over 400 for "complete" brake repair. I take it to firestone and they replace 2 front pads and tell me the shoes are fine cost -$150.
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Review
#136218 Review #136218 is a subjective opinion of poster.

Contact Just Brakes Customer Service

Mailing Address:
Mr. Chris Koomer, Executive Director
8085 N Oracle Rd
Tucson, AZ 85704-6415
Phone:
(800) 445-7105
All Just Brakes Contacts

Just Brakes Products and Services Reviews

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