My parents purchased a recent Groupon of 3 oil changes at Just Brakes for $30, so I went to cash in. I called at 12:30pm and was told to come in at 2pm.
When I pulled in, I talked to the manager and he told me not only did they not take appointments because so many people would come and go, but also that it'd be a two hour wait. I told him I was on the phone with them an hour and a half earlier and was told my scheduled appointment would be at 2pm. He just replied with "oh, sorry" and kept saying how it's at least a 2 hour wait from that point. His advice was for me to wait the 2 hours unless I wanted to take my chances by leaving and coming back - saying they could be free or they could be at another two hour wait.
Apparently the website saying "make an appointment" and even an employee of this same location stating I had a scheduled appointment are not enough for them to honor said appointment.
Needless to say, I will NOT be going back to that JB and I've already told my family to avoid them at all costs as well. A little bad customer service goes a long way.
Product or Service Mentioned: Just Brakes Manager.