My 23 y.o. daughter took her vehicle to the Alpharetta store, Roswell #0308 to have her front brake pads replaced and an oil change.
Invoice Number 308016778. She was advised that she needed to have her brake fluid drained and replaced based upon the fact that it should be replaced every 2 years or 20,000 miles. She did not need her brake fluid replaced. she was charged an additional 70.00 plus over 17.00 in shop supplies and 3.00 in fees.
I believe that she was taken advantage of due to her lack of knowledge regarding the mechanical aspects of her vehicle. I have attempted to address this issue with the store's manager, Eric, and David F. but was told that I would have to wait until Monday for him to investigate the issue.
What should have cost less than $200.00 cost over $300.00. This customer service is found lacking.
Product or Service Mentioned: Just Brakes Car Repair.
Reason of review: Other issue.