Just Brakes Reviews

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Just Brakes sold to PepBoys with Warranty not Honored

Purchased front and rear brake pads and machined rotors under Just Brakes Lifetime Warranty. Just Brakes sold to PepBoys. PepBoys bought assets and assumed liabilities. PepBoys not honoring Just Brakes Lifetime Warranty.

User's recommendation: Do not purchase "Limited Lifetime Warranty".

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ID
#2970571 Review #2970571 is a subjective opinion of poster.
Location
Lewisville, Texas
Loss
$282
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Lifetime Warranty on Brake Pads

Purchased front and rear brake pads and rotor resurfacing in 2017. Nissan says brake pads need to be replaced. PepBoys purchased Just Brakes and says the "Lifetime Warranty" is good for 12 months or 12,000 miles. Would like to have the original Just Brakes warranty honored. It did not have any limits on months or miles.

User's recommendation: Do not purchase a "Limited Lifetime Warranty".

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ID
#2970536 Review #2970536 is a subjective opinion of poster.
Location
Lewisville, Texas
Product
Advance Auto Parts Disc Brake Pads Warranty
Pros
  • Good company
Cons
  • Sold to bad company pepboys not honoring their warranty
Loss
$282
Preferred solution
Deliver product or service ordered

Not recommended for anybody

I came into just brakes to have my brake checked because I was putting a lot of pressure on my brakes to stop. The mechanic could not tell me what Was going on with my brakes. So I looked at my brake and saw that the pads was ok but worn down and the brake dish had hot pots. So, I told them to replace the pads and dish. I was totally surprised to lean that would cost me over $962.00. So, Say good by to the $98.00 brake job. Plus, it took them over 4 hours to do the job. Two mechanics was working on my truck and one mechanic took the time to socialize with other none customers that drove up outside the repair shop. I also notice that the two mechanics also got together in the shop socializing instead of working on my truck.
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ID
#1777379 Review #1777379 is a subjective opinion of poster.
Location
Stockbridge, Georgia
Service
Just Brakes Car Repair
New Reviewer

Poor

Pepboys and just for brakes needs to work together and get warrarty information on system so customers didnt have to be inconvenienced.
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ID
#1117760 Review #1117760 is a subjective opinion of poster.
Reason of review
Warranty issue

Pissed off and fill ripped off

I have a 2014 nissan. Went in to get pads put in the front. They also recommended for me to adjust the back brakes also. Cost $ 167 because i had a $20 coupon. They also told me that i ned to replace my front bearing, the showed me the play moving my tire up and down. I didnt notice and noise or grinding or anything wrong with the front so im very leary about the bearing. I have a feeling the mrssed with bearing so i can pay them to replace it. They want another $406 to replace. As went home pulled into the drive way and started checking my brakes by pushing the brake with small pushes and syarted hearing noises that i never heard before. So i take my car back the next morning yell them about it they put it back up and put a solvent and adjusted the rear brakes again and i stayed there for another 2 hours for it to spund even a louder grind. Im gonna go some where else to check my brakes and bearings. F%$# you Brakes Plus. 77ave Lower Buckeye phx az. Hector the dude in the front counter is a fake and a liar.
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ID
#1067499 Review #1067499 is a subjective opinion of poster.
Location
Phoenix, Arizona
Service
Just Brakes Car Repair
Reason of review
Bad quality

Just Brakes Car Repair Review

Crooks ! Inflated prices. They wanted $900.00 for front brake pads and rotors...I got it done for 415.00 at the place I use to go too , in my old neighborhood
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ID
#1032262 Review #1032262 is a subjective opinion of poster.
Service
Just Brakes Car Repair
Reason of review
Pricing issue
New Reviewer

Just Brakes Customer Care Review

Horrible. Rude. Aggressive inexperience personell overpriced on labor
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ID
#1024329 Review #1024329 is a subjective opinion of poster.
Service
Just Brakes Customer Care
Reason of review
Poor customer service

Just Brakes - Car Repair Review

just brakes, overall does s good job but when you take your vehicle in, they always try to scam you with all of this extra stuff that is not required. i for one have done brake jobs and do i wasn't completely ***. rotors out of spec so need ones, is an example. they blame it on the manufacturer. also rusty clips that cost $50. all of these places do this do just ask "do you want the brake work or not?" they back down
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ID
#1006462 Review #1006462 is a subjective opinion of poster.
Service
Just Brakes Car Repair
Reason of review
Bad quality

Unhappy Customer!

I took my vehicle to Just Brakes at 7:00am at the Stetson Hills store in Colorado Springs. The job was only suppose to take 2 hours but they have had my vehicle all day and I even had an appointment. It is now 6:00pm, the business closes at 7:00pm and they still have my vehicle. Up until today, Just Brakes has always been good but I was treated like I am not a good paying customer. This type of service is unacceptable and I really feel like they intended on keeping my vehicle all while they worked on others before mine. I am very disappointed with my service and I am considering not going back to Just Brakes ever again.
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3 comments
#1333272

They are CRIMINALS. When I didn't have the extra 700 dollars over what they quoted They put PLASTIC piece into my airflow to disable my truck They need to go to JAIL

#1345135
@PissedConsumer1333272

I can't stand them also. I know that they messed with my front bearing.

Now they said I needed to replace it.

All I needed was new pads in the front. Crook

#1274255

I am totally pissed at Just Brakes on 7th ave in Phoenix these guys started off by claiming a free "10 point inspection" and after they got my car up on the racks basically held my car hostage claiming "we cant let you leave here unsafe". Then the MFKRS come charging me $1368 ..more than double my highest estimate.

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ID
#994635 Review #994635 is a subjective opinion of poster.
Location
Colorado Springs, Colorado
Service
Just Brakes Car Repair
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution
I am a woman and I went to just brake at montano location , the manager it is so unprofessiona he give me a estimate of $600 I ask for the estimate on paper he say he was going to charge me $55 for estimate and inspection and I say ok and after that he refused to give...
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ID
#978923 Review #978923 is a subjective opinion of poster.
Service
Just Brakes Estimate
Reason of review
Pricing issue
JUST BRAKES TAKE ADVANTAGE OF YOUNG FEMALES!
JUST BRAKES TAKE ADVANTAGE OF YOUNG FEMALES!
JUST BRAKES TAKE ADVANTAGE OF YOUNG FEMALES!
JUST BRAKES TAKE ADVANTAGE OF YOUNG FEMALES!
My young sister got her car broke down last night right by the shop on 8700 Richmond ave, Houston Texas. The manager Eric figure it since she doesn't know anything about cars, He could charge her whatever He wants. An oil change based around at $40 dollars and a...
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7 comments
#1374972

So, she was charged $400 total? How the *** is that possible for a $325 starter and an oil change plus labor?

You said the oil change was priced at $40, so if you add that to the starter price it comes to $365. They only charged $35 labor to replace the starter? You said the price originally was $505.

If you took a $170 starter plus $40, it comes out to $210. I have a feeling that normal shop labor charges wouldn’t really have ended up being a much less than $400.

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ID
#978819 Review #978819 is a subjective opinion of poster.
Location
Houston, Texas
Service
Just Brakes Car Repair
Reason of review
Poor customer service
Preferred solution
Full refund

Just Brakes Manager Review

The District Manager called us up and threatened to have the police come arrest us for paying our bill at the time of service. He claimed we were committing fraud because they applied discounts to our bill that they didn't mean to. At no time did we ask for discounts or refuse to pay our bill. Totally unprofessional, especially from a DM.
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ID
#974748 Review #974748 is a subjective opinion of poster.
Service
Just Brakes Manager
Reason of review
Problems with payment

Opinion: Taking advantage of uninformed females.

My 23 y.o. daughter took her vehicle to the Alpharetta store, Roswell #0308 to have her front brake pads replaced and an oil change. Invoice Number 30801****. She was advised that she needed to have her brake fluid drained and replaced based upon the fact that it should be replaced every 2 years or 20,000 miles. She did not need her brake fluid replaced. she was charged an additional 70.00 plus over 17.00 in shop supplies and 3.00 in fees. I believe that she was taken advantage of due to her lack of knowledge regarding the mechanical aspects of her vehicle. I have attempted to address this issue with the store's manager, Eric, and David F. but was told that I would have to wait until Monday for him to investigate the issue. What should have cost less than $200.00 cost over $300.00. This customer service is found lacking.
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ID
#974551 Review #974551 is a subjective opinion of poster.
Service
Just Brakes Car Repair
Reason of review
Other issue

Just Brakes - Review in Service Centers and Repairs category

Warning!!!! Just brakes, Louetta. Services as far as working experience goes, customers come first not money. Selling parts to customers that they do not need doesn't mean you put them first. Professionalism from a 1-10 rating scale was and is still not even a 1. The manager Jody for example very unprofessional most of the time, he's been lying to customers on what they do and don't need, he has anger issues as well as an alter ego when things do not go his way (yes towards customers) He has broken plenty of parts and treats his employees with the worst respect that also includes not letting employees take care of their health. What he does behind closed doors on the clock is never professional or comfortable towards any subject matter. Being the first woman to work at this location and also my first experience with automotive was the worst and I definitely don't want this to happen to anyone else so yes they are always hiring but I don't recommend this as a job I recognize it as a joke. It's not worth it! And also towards any fantastic customer this location and facility will take your money and make you feel uncomfortable. Also you won't come first here your money will.
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1 comment
#1248035

Be aware.. just brakes off of Louetta.

Overcharges on packages would not refer you to just brakes off of Louetta. Also overheard a boss comment something very discomforting to one of his employees, looked like the only female that worked there as well. Not really sure what the guy's name was but it was very discouraging.

Extremely unprofessional. Will never go back.

ID
#964238 Review #964238 is a subjective opinion of poster.
Service
Just Brakes Manager
Reason of review
Work Experience or Job Application
Took 08 Sequoia in for pads. Was told they needed to resurface rotors (plus a munch of other junk I declined). Month later steering wheel jerks like crazy under braking. Took back in for the obvious warped rotor. Went to different Just Brakes shop closer to me. That...
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ID
#958663 Review #958663 is a subjective opinion of poster.
Location
Albuquerque, New Mexico
Service
Just Brakes Car Repair
Reason of review
Warranty issue
Loss
$277
Preferred solution
Let the company propose a solution

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